Frequently Asked Questions:
Who can I call if I want to pay a utility bill?
The Town of Grand Chute has a third party provider for paying utility bills. The company is Payment Service Network. To pay over the phone contact 1-877-885-7968 (Automated 24/7).
How can I pay a utility bill online?
You can pay your water bill on line through the towns website. You will be redirected to a third party provider called Payment Service Network. You will need to have your customer number and name as it appears on your utility bill. Click Here
Who can I call if I have a question on an utility bill?
Call Department of Public Works at 920-832-1581.
What is Diggers Hotline and what do they do?
Diggers Hotline helps identify costly and dangerous utilities that can be buried just inches beneath your yard’s surface. Call (1-800-242-8511) or click three working days before digging and have your lines marked so you can dig freely and safely.
What is impervious area?
It is paved, covered or compacted surface that inhibits the natural infiltration of water into the soil. Such areas may include but are not limited to, roofs, patios, porches, driveways, sidewalks, gravel, athletic courts and other compacted surfaces.
What is a REU?
Residential Equivalent Unit is the average impervious area of a single family residentially developed property. In Grand Chute, one REU is equivalent to 3,283 square feet.
I want to know how my storm charge is calculated?
Why do we have this charge?
- Every residential home is billed @ one REU per billing quarter
- Each duplex is billed for two REU’s per billing quarter
- Commercial property is billed based on the total impervious surface on the parcel divided by the REU square footage
The storm water utility was created to construct, maintain and manage the storm water facilities in Grand Chute to meet the discharge limits for total suspended solids and phosphorus set by the EPA and Wisconsin DNR. A specific property may not require its own storm water facility but many of the public ditches drain to detention ponds. These ponds prevent flooding on both public and private property and improve the quality of the runoff before it is discharged into the lakes and streams. The average cost to purchase property and construct a pond can range from $300,000 to $700,000.