The Town of Grand Chute operates utility districts to provide water distribution and wastewater collection. The Grand Chute Town Board governs the utility district, pursuant to Section 60.74 Wisconsin Statutes. The utility employs five full-time and two part- time field personnel that are on call 24 hours a day. Two office staff are available on weekdays to provide customer service.
Total Water and Sewer Costs for Typical Household Uses 2 MB
The Town water utility purchases its water from the City of Appleton. The City opened a state-of-the-art water treatment facility in 2001 to treat surface water it receives from Lake Winnebago. The Town's utility systems consists of a 1,000,000- gallon water storage tank, a 750,000-gallon water storage tank, three booster pumping stations, 1,330 fire hydrants, and 118 miles of water main. The water system pumps an average of 1.5 to 2.5 million gallons of water daily, serving over 7,000 customers.
2011 Water Rates
Annual Drinking Water Report (2010) 2 MB
The sewer utility maintains approximately 120 miles of sanitary sewer mains, with 12 sewer lift stations to keep the system operating around the clock. Sewer mains are cleaned on a regular schedule to prevent the buildup of grease and debris from the sewer mains. All Town sewers flow to the Grand Chute-Menasha West Wastewater Treatment plant (1965 Butte Des Morts Beach Road in the Town of Menasha).
You may contact our customer service representatives during regular business hours at 832-1581 or by e-mail to report problems, ask questions, or request a billing history.
Utility bills are mailed out quarterly after meters are read in one of three sections. You may also choose to enrolls in Automatic Utility Payment.
Automatic Utility Payment Enrollment
Please use the Utility Change of Service Form if you just moved into Town or are planning to move.
Utility Change of Service Form
Utility Change of Service Form (Multi-Unit)
Private wells are regulated through the Wisconsin Department of Natural Resources (DNR). The Town of Grand Chute has adopted an ordinance in correlation with DNR policies.
Abandoned Wells Ordinance
If you have connected to the Grand Chute municipal water system and want to keep your well for outside use, you must have the well tested (twice for coliform bacteria and once for arsenic with a minimum of two weeks between each test) and obtain an operation permit from the Town within one year of such connection. Permit renewals require one of each type of test. To obtain a permit or renewal, please submit safe test results with the fee ($20) to our office.
Utility service is available to other areas of the Town of Grand Chute that do not currently have service. In order to be served, property must be part of the appropriate sanitary district. Sanitary District maps are available at the Town Hall. If you are not attached, properties may be attached through a petition with a $750 fee per district. Multiple properties may be added on the same petition. Once a property is attached to a district, property may receive utility service through a separate petition to the Sanitary District Commission. All costs of utility extension must be borne by the benefiting property owners.
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