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FAQ

Frequently Asked Questions

Who can I call if I want to pay a utility bill?

The Town of Grand Chute has a third party provider for paying utility bills. The company is Payment Service Network. To pay over the phone contact 1-877-885-7968 (Automated 24/7).

How can I pay a utility bill online?

You can pay your water bill on line through the towns website. You will be redirected to a third party provider called Payment Service Network. You will need to have your customer number and name as it appears on your utility bill. Click Here

Who can I call if I have a question on an utility bill?

Call the Department of Public Works at 920-832-1581.

What is Diggers Hotline and what do they do?

Diggers Hotline helps identify costly and dangerous utilities that can be buried just inches beneath your yard’s surface. Call (1-800-242-8511) or click three working days before digging and have your lines marked so you can dig freely and safely.

What do I do if I see a town employee operating a fire hydrant?

Our crews flush the main water distribution lines through the fire hydrants. You may detect a slight bit of discoloration and a small amount of mineral deposits in your water system. Avoid using the water and only use cold water fixtures if needed. Although the water may appear to have a somewhat bad characteristic, it is completely harmless. The program must be performed to supply you with better quality drinking water.

What do I do if I see anyone other than a town employee operating a hydrant?

Call the Department of Public Works at 920-832-1581.

What is a leak detection survey?

The Town of Grand Chute is in the process of an ongoing leak survey. This survey will help us locate and repair leaks in the Town’s water system. As part of this survey, all water valves must be located and exposed. If you see Town employees in your yard with flags or paint, we may be locating your water service valve. The purpose of the survey is to find water that is being lost through leaks in the ground. All of the Town’s water is purchased from the City of Appleton. Water that is lost and not sold has a direct impact on the water rates that customers are charged. Finding leaks helps the utility control future rate increases.

Does the water shutoff valve at the curb need to be exposed?

It is important that your main shut off at the street be exposed, it will save time in an emergency.

What do I do if my water shutoff is sticking up in my driveway?

Call the Department of Public Works at 920-832-1581. Often times when the shutoff is in your driveway, frost pushes the valve up in the spring.

Where does our water come from?

Grand Chute purchases water from The City of Appleton. They pump the water from Lake Winnebago and treat it.

How can I conserve water?
  • low flow toilets
  • check faucets (inside and out) for leaks
  • appliances (refrigerator and furnace)
  • turn the water off when brushing teeth
  • only run the dishwasher and wash machine when they are full
  • locate the main water valve, turn it off if you are out of town for an extended period to eliminate the possibility of an undetected leak
HOME GOVERNMENT DEPARTMENTS SERVICES COMMUNITY CALENDAR NEWS CONTACT US

© 2018 Town of Grand Chute
Employee Email: Outlook
920-832-1573

Grand Chute Town Hall
1900 W. Grand Chute Boulevard
Grand Chute, WI 54913-9613

Monday through Friday
7:30 a.m. - 4:00 p.m.

Designed and Powered by:
DMI Studios
HOME GOVERNMENT DEPARTMENTS SERVICES COMMUNITY CALENDAR NEWS CONTACT US

© 2018 Town of Grand Chute
Employee Email: Outlook
920-832-1573

Grand Chute Town Hall
1900 W. Grand Chute Boulevard
Grand Chute, WI 54913-9613

Monday through Friday
7:30 a.m. - 4:00 p.m.

Designed and Powered by:
DMI Studios

© 2018 Town of Grand Chute
Employee Email: Outlook
920-832-1573

Grand Chute Town Hall
1900 W. Grand Chute Boulevard
Grand Chute, WI 54913-9613

Monday through Friday
7:30 a.m. - 4:00 p.m.
Designed and Powered by:
DMI Studios

© 2018 Town of Grand Chute
Employee Email: Outlook
920-832-1573

Grand Chute Town Hall
1900 W. Grand Chute Boulevard
Grand Chute, WI 54913-9613

Monday through Friday
7:30 a.m. - 4:00 p.m.
Designed and Powered by:
DMI Studios