|June 8, 2018 - Grand Chute goes to a VOIP telephone system
On June 8th, 2018 we will be going live with a new VOIP (Voice over Internet Protocol) telephone system.
Parts of the current aging and outdated analog phone system go back seventeen years to 2001. The voicemail system is ten years old. Both served their purpose over the years but are in serious need of being replaced by something more up to date.
The new VOIP system utilizes the speed and functionality of network data connections (RJ45) vs using traditional copper wire
During these past few months, a lot of planning and prep work went into transitioning to our new VOIP structure.
Part of that prep work was to access and document the current phone system that was in place. Which involved notating phone extensions, voicemail boxes, phone models, data jacks and other information.
After which that information was put to use, building the infrastructure of the new phone system. Eliminating old phone numbers and extensions, adding or rearranging call groups (A phone ringing at more than one spot) and cleaning up voicemail.
IT worked with each department to map out their “visions” of how they wanted their phone system to function for their day to day work. Now after training, the users have the phones on their desks and are ready to go.
The new system adds:
-Added functionality (call management, conferencing, phone directory)
-Room for scalability/expansion in the future, not only to the phone system itself but to any new
locations that are built.
On Friday morning it will be business as usual. One noticeable change will be when calling the main
number, you will encounter a phone attendant with options to choose from.
The citizens’ will still be able to call the below Departments directly and be able to speak to someone.
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- Main number: 920-832-1573
- Assessors: 920-832-1578
- Community Development: 920-832-1599
- Fire Non-Emergency number: 920-832-6050
- Municipal Court: 920-832-1605
- Police Non-Emergency number: 920-832-1575
- Public Works: 920-832-1581
- Town Clerk: 920-832-5644